All customer experience Articles

New JLG aftersales organisation in France
Service model is part of company’s transformation strategy 
Interview: Norty Turner on Sunstate and his return to rental
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Rental Briefing’s exclusive interview with Sunstate Equipment CEO Norty Turner.
Brad Boehler joins Manitou as President for North America
Former Skyjack President tasked with accelerating market share in the region 
Sunbelt Rental UK aims for “smarter decisions” with Salesforce partnership
Implementation includes Agentforce offering ‘autonomous AI agents’
Nixon Hire targets tech with new appointment
New appointment to focus on implementing data and AI technologies
Sunstate acquires Texas rental company
Dallas-area acquisition strengthens Sunstate in Texas
Toolquick moves headquarters after Kiloutou acquisition
Move gives customers access to Kiloutou fleet
Time Europe restructures under new leader
Group announces One Europe approach for Ruthmann, Versalift, France Elévateur and Movex branbds 
Yanmar Compact Equipment pulls out of Bauma
OEM has revealed that it will no longer be at Bauma 2025
Ritchie Bros. expands leadership team for global growth
New international manager and head of sales announced 
Interview: United VP on specialty and European expansion
New senior roles at Genie
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Rental veteran joins Genie in the US, while European sales restructuues 
United reports revenue growth in digital platforms
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Company reports “strong adoption” from customers
Regional appointments at Genie
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Appointments cover Europe, along with North and West Africa 
MCS launches QR code functionality
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QR code offers immidiate access to essential data
Point of Rental appoints global director of customer support
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Appointment to focus on “growth, success and mission” of existing team
Ritchie Bros completes SmartEquip acquisition
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Move allows Ritchie Bros to offer parts and service support to customers on behalf of dealers and OEM partners
Sunbelt Rentals UK invests in ZTR telematics
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Introduced across its powered access fleet, the solution addresses unauthorised use, theft and unsafe operation
Hitachi expands Italian network
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OEM signs six new dealers to support customers in one of its largest European markets
ERA TCO and CO2 calculators
ERA TCO Calc
Calculate the total cost of ownership and CO2 output of construction machinery using the European Rental Association’s online, free-to-use calculators.