Point of Rental appoints global director of customer support

By Lewis Tyler19 July 2023

Brooke Ryan, global director customer support, Point of Rental. Brooke Ryan, global director customer support, Point of Rental.

US software specialist Point of Rental has appointed Brooke Ryan as its new global director of customer support.

Ryan, who started the new role in June, joins the company having spent the last six years with US-based energy software provider Quorum Software.

Throughout her time with Quorum, she held several senior positions, including manager of customer success, senior manager of customer success and, more recently, director of customer success.

In a career in customer relations that has spanned 11 years, she started her career at Texas-based oilfield service company WellEz, before it was acquired by Quorum in 2017. 

According to Point of Rental, she will be primarily focused on the “growth, success and mission” of the existing scustomer support team. 

Darrin Smith, Point of Rental’s VP of customer experience, said, “Providing an excellent customer experience and maintaining a happy, productive relationship with our users is critical to all of us at Point of Rental.”

“Brooke has a great track record of bringing support teams together in a fast-growing software company and creating great experiences; I’m looking forward to seeing her influence our team.”

Ryan added, “We want to empower customers to use our software. When people call in and they’ve got an issue, it’s affecting their business. It needs to be handled quickly and professionally.

“At the end of the day, the number one priority is making sure that our teams are prepared and trained and have the right tools to better serve our customers.”

MAGAZINE
NEWSLETTER
Delivered directly to your inbox, International Rental Newsletter features the pick of the breaking news stories, product launches, show reports and more from KHL's world-class editorial team.
Latest News
Cummins highlights hydrogen at DP Summit, Utility Expo
Company will discuss H2 technology at the conference and display it in its booth at the expo
Equipment Depot makes changes as it targets $1 billion in revenue by 2025
Material handling rental leader points to its ‘2025 Vision Strategy’ as it gears up to meet corporate goals
Rental Briefing: daily newsletter for rental sector being launched by KHL
Newsletter will provide analysis, comment and insight into the global industry
CONNECT WITH THE TEAM
Ollie Hodges Publisher Tel: +44 (0)1892 786253 E-mail: ollie.hodges@khl.com
Lewis Tyler
Lewis Tyler Editor Tel: 44 (0)1892 786285 E-mail: lewis.tyler@khl.com
CONNECT WITH SOCIAL MEDIA