United Rentals invests in AI for service technicians

Murray Pollok Managing Editor, IRN & Director of Content, KHL

18 December 2025

United Rentals has adopted a web-based, AI-powered application that gives its service teams on-demand access to thousands of machine manuals, helping to speed repairs and reduce equipment downtime.

The new Manual Assist AI app, developed with Amazon Web Services (AWS), uses AI-powered diagnostics to support more than 4,000 staff at…

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Murray Pollok Editor, International Rental News Tel: +44 (0)1505 850043 E-mail: [email protected]
Ollie Hodges Vice President, Sales Tel: +44 (0)1892 786253 E-mail: [email protected]
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