BigChange launches online customer portal
By Lewis Tyler11 September 2023
BigChange has introduced an online portal for equipment rental companies that will give their end customers a way to book and track orders online.
Describing it as a “significant milestone in improving online job management”, the UK-based software company said the portal gives access to contract information, ranging from bookings and job cards to images, quotes and invoices.
Additionally, customers can monitor the status and estimated arrival time of drivers or engineers en route.
Jonathan Isaacs, product marketing manager at BigChange said the portal can help equipment rental companies and engineering and construction service companies to both broaden their horizons and secure larger contracts.
Isaacs said, “With the introduction of digital working and a very flexible app, they find they can meet the most stringent demands of larger corporate and public sector clients. The portal provides a transparent, easy-to-access and real-time view of all jobs and finances; it’s exactly what their customers want.”
The customer dashboard is integrated into the BigChange job management system, which encompasses mobile workforce capabilities, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence.
Service requests for a new rental contract or emergency call-outs are completed via an on-screen booking form that includes a calendar to select their preferred time slot.
Once the job is confirmed and scheduled, BigChange’s software automates notifications, including reminders and job completions, providing customers with real-time updates on job progress, accessible via the customer portal.
Issacs added that the portal, which the company developed alongside its customers, has been designed with accessibility, customisation and ease of use in mind; “We recognise that the customer portal serves as our customers’ public face in the eyes of their clientele.
“Therefore, we have prioritised professionalism, ease of use, and seamless integration with our clients’ existing workflows and branding. To eliminate any barriers to adoption, we have also ensured it meets the highest accessibility standards.”